Any social being would have a best friend or two in their lifetime. But, we are sure to have a group of friends in the workplace. Interestingly enough, about 90% of the employees in a call center is within the 20-35 age range. People would always cling to their batch mates and a “barkada (group of friends / gang)” is born. It’s like college all over again.
The level of acceptance in a group creates a social behavior to keep them from leaving. This is true especially in a high stress environment, where agents flock to the smoking area to chat about their recent phone call experience. This creates a bond between people.
Friendships are formed and everyone realizes it’s better to stay in the industry because a relationship is important.
They know now that to survive and succeed, having friends and lovers by their side is the best part.
» Is the Call Center the New LGBT Support Group? from CallCenterScript
Like many organizations and support groups, periodic meetings are held for members to network, discuss initiatives and start projects for their cause. Attendance from its members is expected to keep the fire going.If you take a look at the demogr... [Read More]
Tracked on: February 12, 2008 7:17 PM | Permalink to Trackback