Devoted to the call center industry, the agents on the phones, and their managers |
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Dec27
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 Call centers do not all share the same hours of operation, but most organizations tend to at least provide service during "bankers" hours. In some operation, however, the service window is not only ackward at best, but filled with heavy queues which make it nearly impossible to reach an agent. Cartoon courtesy of www.callcentercomics.com
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