CallCenterScript: December 2007 Archives

« November 2007 | Main | January 2008 »

Dec31	Cheers! Call Center 2008, Here We Come! 'Jam' Mayer December 31, 2007 Know More: Call Center Industry Call Center Management, Call Center Stories, New Year As the world celebrates the beginning of a new year, cheers to those who are working their shift during this occasion. A big toast to those who have contributed, whether big or small, that made the Call Center industry as it is now. Because of your passion and dedication, this industry has grown and lived through tough times and have celebrated victories as well. I only wish for it to flourish even more, to learn from the past and move on to greater possibilities and innovation. Thank you for those who have provided excellent products and service, through phone or email. A great appreciation goes out to the agents, for they are truly the assets to this industry. Management, start listening to both your customers and employees and have everyone engaged! This is the secret to your success for the coming year and onwards. HAPPY 2008 EVERYONE! CHEERS! Posted at 10:10 PM \| Permalink \| Comments
Dec30	Your Own Home Based Center: Email Spam 'Jam' Mayer December 30, 2007 As I was going through my email, I received one from home.based.call.center.for.you at gmail dot com (actually a couple of the same one) that initially sparked my interest. But, as I read on, skepticism replaced my enthusiasm. It looked like... Continue Reading Posted at 2:07 PM \| Permalink \| Comments
Dec27	Call center hours - cartoon Call Center Comic December 27, 2007 Call centers do not all share the same hours of operation, but most organizations tend to at least provide service during "bankers" hours. In some operation, however, the service window is not only ackward at best, but filled with heavy queues... Continue Reading Posted at 11:48 PM \| Permalink \| Comments
	Guidon Performance Solutions: LeanSigma for Call Centers, Part 3 'Jam' Mayer December 27, 2007 LeanSigma, discussed by Ron Wince through an interview by Michael Moser starts by defining it and what it can do for call centers in Part 1. It continues on to Part 2, including call center agents in the framework. He... Continue Reading Posted at 4:37 AM \| Permalink \| Comments
	Guidon Performance Solutions: LeanSigma for Call Centers, Part 2 'Jam' Mayer December 27, 2007 The interview continues as Ron Wince discusses about Sigma Kaizen and how call center agents can be a part of the LeanSigma methodology. If you want to know about LeanSigma, part 1 of the interview is available for your reading... Continue Reading Posted at 4:11 AM \| Permalink \| Comments
	Guidon Performance Solutions: LeanSigma for Call Centers, Part 1 'Jam' Mayer December 27, 2007 Co-writer, Michael Moser has provided this article for our readers, through an interview with Ron Wince. Ron Wince (rwince@guidonps.com) - President and CEO of Guidon Performance Solutions is the global leader in implementing operation and business improvement strategies within call... Continue Reading Posted at 3:33 AM \| Permalink \| Comments
Dec13	Reasons for Spikes in Call Volume 'Jam' Mayer December 13, 2007 Too many calls are on queue. Everyone is expected to take in calls even supervisors. Seasonal call center agents are hired. This is a typical scenario for a center when it expects a spike in call volume. But, this is... Continue Reading Posted at 2:52 PM \| Permalink \| Comments
Dec12	Call Work: Filipino Style Comics 'Jam' Mayer December 12, 2007 I found a comic strip website that pays tribute to the BPO workforce in the Philippines. Call Work, I would say is the Filipino version of Call Center Comics.Though it is expected that only those who can understand Tagalog will... Continue Reading Posted at 6:29 AM \| Permalink \| Comments
Dec 4	Call Center Attrition: Be Sensitive and Take Action! 'Jam' Mayer December 4, 2007 Everyone knows this is the most talked about topic in any call center, wherever your center is located. I’m sure executives have researched, discussed this in forums and even hired experts to reduce attrition. We all know what the most... Continue Reading Posted at 4:37 AM \| Permalink \| Comments
Dec 3	Advice Column: Choosing the Right Company to Work For 'Jam' Mayer December 3, 2007 Thank you Sindy for sending in your question!Sindy asks, “I want to work in the Call Center industry but there are too many call center companies here. I’m confused and don’t know which of the companies I should choose. Any... Continue Reading Posted at 7:17 AM \| Permalink \| Comments
Dec 2	A Challenge: Telemarketers Beware! Be ready! 'Jam' Mayer December 2, 2007 InsideCRM has recently published an article that lists down ideas and techniques to “smack down unwanted callers” (ergo, telemarketers). For those who are currently in the outbound business, this is an article that you should read and digest. I’m warning... Continue Reading Posted at 1:46 AM \| Permalink \| Comments
	Where is Jam? Still Pursuing a Passion and Rocking the Boat 'Jam' Mayer December 2, 2007 It’s been a year since we learned that the merger was going to happen. It did. I am still here.People that were close to me and were instrumental in my growth as a leader have gone. They chose the other... Continue Reading Posted at 12:51 AM \| Permalink \| Comments

« November 2007 | Main | January 2008 »

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Dec31	Cheers! Call Center 2008, Here We Come! 'Jam' Mayer December 31, 2007 Know More: Call Center Industry Call Center Management, Call Center Stories, New Year As the world celebrates the beginning of a new year, cheers to those who are working their shift during this occasion. A big toast to those who have contributed, whether big or small, that made the Call Center industry as it is now. Because of your passion and dedication, this industry has grown and lived through tough times and have celebrated victories as well. I only wish for it to flourish even more, to learn from the past and move on to greater possibilities and innovation. Thank you for those who have provided excellent products and service, through phone or email. A great appreciation goes out to the agents, for they are truly the assets to this industry. Management, start listening to both your customers and employees and have everyone engaged! This is the secret to your success for the coming year and onwards. HAPPY 2008 EVERYONE! CHEERS! Posted at 10:10 PM \| Permalink \| Comments
Dec30	Your Own Home Based Center: Email Spam 'Jam' Mayer December 30, 2007 As I was going through my email, I received one from home.based.call.center.for.you at gmail dot com (actually a couple of the same one) that initially sparked my interest. But, as I read on, skepticism replaced my enthusiasm. It looked like... Continue Reading Posted at 2:07 PM \| Permalink \| Comments
Dec27	Call center hours - cartoon Call Center Comic December 27, 2007 Call centers do not all share the same hours of operation, but most organizations tend to at least provide service during "bankers" hours. In some operation, however, the service window is not only ackward at best, but filled with heavy queues... Continue Reading Posted at 11:48 PM \| Permalink \| Comments
	Guidon Performance Solutions: LeanSigma for Call Centers, Part 3 'Jam' Mayer December 27, 2007 LeanSigma, discussed by Ron Wince through an interview by Michael Moser starts by defining it and what it can do for call centers in Part 1. It continues on to Part 2, including call center agents in the framework. He... Continue Reading Posted at 4:37 AM \| Permalink \| Comments
	Guidon Performance Solutions: LeanSigma for Call Centers, Part 2 'Jam' Mayer December 27, 2007 The interview continues as Ron Wince discusses about Sigma Kaizen and how call center agents can be a part of the LeanSigma methodology. If you want to know about LeanSigma, part 1 of the interview is available for your reading... Continue Reading Posted at 4:11 AM \| Permalink \| Comments
	Guidon Performance Solutions: LeanSigma for Call Centers, Part 1 'Jam' Mayer December 27, 2007 Co-writer, Michael Moser has provided this article for our readers, through an interview with Ron Wince. Ron Wince (rwince@guidonps.com) - President and CEO of Guidon Performance Solutions is the global leader in implementing operation and business improvement strategies within call... Continue Reading Posted at 3:33 AM \| Permalink \| Comments
Dec13	Reasons for Spikes in Call Volume 'Jam' Mayer December 13, 2007 Too many calls are on queue. Everyone is expected to take in calls even supervisors. Seasonal call center agents are hired. This is a typical scenario for a center when it expects a spike in call volume. But, this is... Continue Reading Posted at 2:52 PM \| Permalink \| Comments
Dec12	Call Work: Filipino Style Comics 'Jam' Mayer December 12, 2007 I found a comic strip website that pays tribute to the BPO workforce in the Philippines. Call Work, I would say is the Filipino version of Call Center Comics.Though it is expected that only those who can understand Tagalog will... Continue Reading Posted at 6:29 AM \| Permalink \| Comments
Dec 4	Call Center Attrition: Be Sensitive and Take Action! 'Jam' Mayer December 4, 2007 Everyone knows this is the most talked about topic in any call center, wherever your center is located. I’m sure executives have researched, discussed this in forums and even hired experts to reduce attrition. We all know what the most... Continue Reading Posted at 4:37 AM \| Permalink \| Comments
Dec 3	Advice Column: Choosing the Right Company to Work For 'Jam' Mayer December 3, 2007 Thank you Sindy for sending in your question!Sindy asks, “I want to work in the Call Center industry but there are too many call center companies here. I’m confused and don’t know which of the companies I should choose. Any... Continue Reading Posted at 7:17 AM \| Permalink \| Comments
Dec 2	A Challenge: Telemarketers Beware! Be ready! 'Jam' Mayer December 2, 2007 InsideCRM has recently published an article that lists down ideas and techniques to “smack down unwanted callers” (ergo, telemarketers). For those who are currently in the outbound business, this is an article that you should read and digest. I’m warning... Continue Reading Posted at 1:46 AM \| Permalink \| Comments
	Where is Jam? Still Pursuing a Passion and Rocking the Boat 'Jam' Mayer December 2, 2007 It’s been a year since we learned that the merger was going to happen. It did. I am still here.People that were close to me and were instrumental in my growth as a leader have gone. They chose the other... Continue Reading Posted at 12:51 AM \| Permalink \| Comments

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