Devoted to the call center industry, the agents on the phones, and their managers

I'm not sure I understand what you mean by preparing their "call center". Do they need a call center to sell these phones? I think they'll sell themselves. One quick look at the Verizon Voyager website can show you that!

I'll be the first person in line waiting to buy one.

Nothing sells itself. They may not need a call center to be equipped to sell the phones, if sales people and sales websites can provide enough information to satisfy potential customers. But sales can be hurt if word gets out that when you call Verizon, they don't have a clue about the phones. I hope that isn't happening now, but I would still be a Verizon telephone customer if their call center agents had known more about their Internet products.

Call center reps will never be taught the ins and outs of the new phones. Cingular, Verizon and the like come out with 5 or more new phones per month, you can't expect the reps to be experts on 200+ phones, know the features, prices, etc and be able to take customer service calls.