An interesting reality of the call center world is that as much as reps dislike handling complaint calls, they would not have much of a job without them.
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related entries
- Employee attrition - correct it before everyone leaves Sep 27, 2007
- Poor customer service Sep 11, 2007
- Call center interviews Jul 23, 2007
- Record keeping - Document employee performance Jul 18, 2007
- Call center motivation and morale Jul 13, 2007
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» Why You Take a FAQ Page and Turn It Into a Blog from CustomersAreAlways
When a customer calls, writes, or emails to make a complaint about your business, what do you do with that complaint? Do you blow it off claiming that the customer is psycho and you're perfect (I admit that I've done... [Read More]
Tracked on: November 14, 2007 12:49 PM | Permalink to Trackback