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So far 15,861 blogs are participating in Blog Action Day (today) with a combined total of more than 12 million readers. Following along with this year's theme - the environment - I thought I would add a few words in praise of the environmental benefits of call centers.
When you call a center center, you can get help or buy something without getting in the car and using gas.
That doesn't mean that faceless electronic communication is the only answer to environmental problems. The Office Stuffer blog tells about how musician Neil Young brings his music face-to-face with his fans using a bio-diesel tour bus. And Pharma Gazette advises you to bring your unused prescriptions back to the pharmacy instead of flushing them down the toilet.
But the creation and popularization of the call center allows mind resources to be centralized, instead of using fossil fuels to bring consumer and provider face to face. Fossil fuels are used to bring call center reps to the call center, and that's all.
What's next? Decentralizing mind resources as virtual call centers, so call center reps don't have to travel to a central location at all. Working at home is a major tool for improving the environment. The National Technology Readiness Survey says that VOIP and telecommuting could save US$3.9 billion a year in fuel costs. Right now, many call center agents are still braving the fumes during their morning commute. But because they do, their customers have less to brave.







» October 15, 2007: Blog Action Day from Envision Blog
How can call centers contribute to environmental efforts? [Read More]
Tracked on: October 15, 2007 11:02 AM | Permalink to Trackback