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Oct15
Call centers save energy

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So far 15,861 blogs are participating in Blog Action Day (today) with a combined total of more than 12 million readers. Following along with this year's theme - the environment - I thought I would add a few words in praise of the environmental benefits of call centers.

When you call a center center, you can get help or buy something without getting in the car and using gas.

That doesn't mean that faceless electronic communication is the only answer to environmental problems. The Office Stuffer blog tells about how musician Neil Young brings his music face-to-face with his fans using a bio-diesel tour bus. And Pharma Gazette advises you to bring your unused prescriptions back to the pharmacy instead of flushing them down the toilet.

But the creation and popularization of the call center allows mind resources to be centralized, instead of using fossil fuels to bring consumer and provider face to face. Fossil fuels are used to bring call center reps to the call center, and that's all.

What's next? Decentralizing mind resources as virtual call centers, so call center reps don't have to travel to a central location at all. Working at home is a major tool for improving the environment. The National Technology Readiness Survey says that VOIP and telecommuting could save US$3.9 billion a year in fuel costs. Right now, many call center agents are still braving the fumes during their morning commute. But because they do, their customers have less to brave.

 


10 Comments/Trackbacks




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Even without doing anything, call centers already contribute to saving the environment. Solar panels, ambient lighting, and skylights would contribute even more to saving the environment.

Hello,
This is Ashutosh Pandey, I would like to know that,i am Graduate, And I have 1 year Experience of Customer Dealing, I want that type of Job.

Today we are facing the problem of global warming. Call Centers are really providing the good services by call only. Customers can get the solution at home just by making one call, they don't need to travel a long distances to face the customer services face to face. The customers are really saving their time also. The virtual call centers are also going to play an important role in the saving of energy.

Vaibhav
India’s one and only end to end CISCO based IP network.


A call center is bridge between company and the customer, where customer can contact to company for their relevant query. It's also provide a diversity of services to companies such as order entry, customer service, and technical support to customers. This call centers are not providing only information of the queris but also saves our enery as we get all the information from our home only, which helps in saving our time as well as energy as we are prevailing through the fast era where time as well as energy is having its own importance .

Hello
Agreeing completely to this relevant fact that call centers services mean blending of multiple functions in one office. With the development of call centers which provides services varying from simple queries to more advances technical queries, it immensely benefit the the customers and business enterprises on project basis giving satisfactory services and solutions without letting customers to travel long distances to the concerned offices resulting in less consumption of fuel. Even with virtual call center representatives don't need to go to offices. They can work from their places. Thereby saving energy and strength to deliver the best possible solutions. Here decentralized resources could be provided at on central location. Thus save the energy and time from roaming to get the issues resolved. Examples include customizing support for computer hardware and software utility companies, mail order firms. These outsourcing services are unmatched in scope, scale and depth to save energy including mental and physical fatigue. Outsourcing services delivered by call centers is more than a cost-saving mechanism. Outsourcing is an indispensable business tool to not only reduce cost, save energy, but to drive business value into customer's enterprises.

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