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Oct15
Call centers save energy

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So far 15,861 blogs are participating in Blog Action Day (today) with a combined total of more than 12 million readers. Following along with this year's theme - the environment - I thought I would add a few words in praise of the environmental benefits of call centers.

When you call a center center, you can get help or buy something without getting in the car and using gas.

That doesn't mean that faceless electronic communication is the only answer to environmental problems. The Office Stuffer blog tells about how musician Neil Young brings his music face-to-face with his fans using a bio-diesel tour bus. And Pharma Gazette advises you to bring your unused prescriptions back to the pharmacy instead of flushing them down the toilet.

But the creation and popularization of the call center allows mind resources to be centralized, instead of using fossil fuels to bring consumer and provider face to face. Fossil fuels are used to bring call center reps to the call center, and that's all.

Continue Reading
Oct13
No complaint calls means no calls at all
An interesting reality of the call center world is that as much as reps dislike handling complaint calls, they would not have much of a job without them.... Continue Reading
Oct12
Is There Lead in your Lipstick?
Here's another reason not to redo your lipstick while you're on a call: the Campaign for Safe Cosmetics has tested 33 leading lipsticks and found traces of lead in 60% of them. There was no difference between cheap brands and... Continue Reading
Oct 8
War games in the call center
In war games, the military has a blue team and a red team. Both teams are part of the same armed forces, of course. But for the purpose of the game, they are enemies. Each team works as hard as... Continue Reading
Oct 5
Defensive customer service for the call center
Comparing business to warfare has gone out of fashion. Fewer CEOs are reading Leadership Secrets of Attila the Hun than they used to. I was never sure how that would apply to my job. Was there going to be a... Continue Reading
Oct 4
Sputnik 50 years ago: satellite or bomb?
Even in call center management, suspicion can sometimes be good. If the alternative is complacency. Complacency in the face of competition can lead to defeat.As we commemorate the launch of Sputnik, the first human satellite, fifty years ago, our first... Continue Reading
Verizon Voyager phone: did they tell you how to work it?
Apple has a smart phone. You want a smart phone. Everybody wants a phone like the one Apple has. Can Verizon give you one? Rich Tehrani and BizToolBelt share their opinions about Verizon's new intelligent phones: LG Voyager, LG Venus,... Continue Reading
Oct 3
Call Center Scripts: Somebody Sounds Stupid
Customers don't like call center scripts. When they ask a question, they want a sincere, original answer, one that has been well thought out, preferably just for them. They don't want to hear the answer to someone else's question.... Continue Reading
Oct 1
Are telemarketers becoming extinct?
Geoff Williams of Entrepreneur.com lists telemarketing as one of 10 Businesses Facing Extinction in 10 Years. Others industries he says are on their way out include payphones, gay bars, used bookstores, newspapers, and crop dusters.Williams doesn't actually claim that telemarketing... Continue Reading

« September 2007 | Main | November 2007 »

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