« How a Call Center Manager can Save the Day | Main | Preparing your Call Center for Possible Disaster »

Sep11
Poor customer service

In a recent call to a company where I am a client, I was forced to spend a lot of time on the phone to correct several errors on their part.  Their errors had not only cost me time and money, but also a great deal of aggravation (This was the 8th call).  When I say forced, I mean that in her effort to get me off the phone quickly, the rep actually made the call much longer than it needed to be

What makes the interaction a worthy topic of discussion is the fact that as I worked to clear up all the issues the company had created for me; the rep told me that she could no longer help me.  It wasn’t that her knowledge had run out or that my line of questioning was beyond her level of training.  She simply meant that she could no longer stay on the phone with me because the queue was too busy. Of course, I requested to speak with a supervisor to make sure the rep’s approach was not an accepted policy….I was wrong.

It’s amazing to me that after spending millions of dollars a year to gain and retain customers, a company will allow their call center to be inconvenienced by calls from customers. 

 www.Callcentercomics.comcartoon.JPG


0 Comments/Trackbacks




submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« How a Call Center Manager can Save the Day | Main | Preparing your Call Center for Possible Disaster »

Advertise

sponsored ads



Incredible Hall of Acclaim.

subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



CallCenterScript is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

WebMetricsGuru

TheInsurancePolicy

MarketingBlurb