Devoted to the call center industry, the agents on the phones, and their managers |
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Sep27
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 Employee attrition tends to be high in most call centers. The reasons for this phenomenon can be many; however, the fact remains that the issue must be addressed. While simply hiring more people to replace the reps that leave may be an option, it is always more cost effective and better for morale to try to keep current employees.
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» Sharing of Call Center Headsets from CallCenterScript
Tied to increase in attrition and constant demand to fill the seats, expenses increase and the purchase of call center headsets is common and basic tool for the job. But, it isn’t cheap.Some companies have different policies set for the... [Read More]
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» Is Davao City the Next Call Center Mecca of the Philippines? from CallCenterScript
Quality scores are higher, there is a significant shorter learning curve and metrics overall are better than their Manila counterparts. Even their English skills are better and they are more engaged with their customers.Along with my managers, we... [Read More]
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