Today, Greg Brashier of Virtual PBX explains how a hosted PBX can turn your office virtual and keep your agents well connected.
Premise-based PBX incoming phone lines are shared across several extensions. Calls answered by the PBX are routed to a specific phone through hardwired lines inside the office, but sending calls outside the office to telecommuters is difficult, if not impossible, and can get very expensive.
One advantage of a hosted PBX service is that it can make the office virtual by sending calls anywhere, enabling employees to work without constraints. With a few simple administrative adjustments, calls to the office can be routed through the public telephone network to any type of phone, anywhere in the world. Each person that wants to receive calls only needs a working phone.
Employees can seamlessly receive business calls whether they are working in the office, at home, or on the road. Many users of hosted PBX services can do away with the expense and commuting required by a central office and do all their work through distributed employees.
A hosted PBX is clearly a better choice for companies with distributed employees and those that want to limit initial capital outlay. A hardware PBX makes more sense financially when employees are all in one location and the cost of incoming calls must be kept extremely low.
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