Reading some more funny call center stories, I realized that some applicants need to prepare better for their job interview if they want to get hired. What was wrong was not their lack of knowledge of call centers. It was their lack of knowledge about life.
I'm not too old, I'm only middle-aged, but I've noticed that passion helps you to advance. It also helps you to get hired. If you don't have a passion to help people, you probably shouldn't work in a call center, either inbound or outbound. Even telemarketers need to be confident that their product or service is going to benefit the people they're calling. Right?
To prepare for a call center job interview, you need to prepare for life first. You need to know what you are passionate about. If you're not passionate or excited about anything, you need help. I don't know how to help you to get excited.
If you set goals for your life, and make plans to reach those goals, you will do better in job interviews. What are your short term and long term goals? If you have some, maybe you won't stumble and mumble when the interviewer asks you. Why do you want to work for a call center? If you know in advance, you will be able to tell the interviewer why, confidently.
If you don't know what you want to do with yourself, you will have bigger problems than the lack of a call center job.
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