Yesterday I answered some of the easy
interview questions that you might get asked when applying for a call center job. Today, I'm going to answer some of the hard ones. I don't know how to answer them seriously, but you still might learn something from them.
- Why are you interested in joining a call center?
Answer: Because I need the money. Because I like to talk. Because talking on the phone is easier than digging ditches. Because I positively enjoy sitting in a chair for hours on end, wearing a headset. - How many years will you dedicate to the industry?
Answer: I expect to die here. Right here, in this rolling chair. I will never leave, no matter how much anyone else pays me. I will never want to do anything that doesn't involve wearing a headset. If I get married and have children, I will bring them all to work. Including my spouse. - What can you contribute to the company, knowing the basics of being a call center agent?
Answer: I can contribute all the basics of being a great call center agent. Why do you ask? - What is excellent customer service?
Answer: Whatever you say it is. I expect you to train me. I want to learn to have ownership, urgency, puntuality, alertness, speed, compassion, and intelligence. You can increase my intelligence, can't you? - Relate a situation where you experienced excellent customer service?
Answer: What a coincidence: it was a time when I called this very call center. When I spoke with one of your own agents. You probably trained that excellent agent personally, didn't you? - What motivates you to succeed and excel?
Answer: Money. Lots of money. Are you going to give me lots of money when you hire me? Oh, and respect, of course. Your managers will surely respect me. And I know the customers on the phone always will. - What are your strengths and weaknesses?
Answer: My strengths include patience, good speaking skills, intelligence, and of course, humility. My weaknesses? None, except I work too hard and weep for the the problems of my customers on the phone. Is this interview being recorded? - What is your greatest accomplishment?
Answer: Because of national security concerns, I'm not allowed to give details, but it did involve talking on the phone and wearing a headset. And it changed the world.
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Is this interview being recorded, indeed! From what I've heard from the trainer, I wish some of them would be. It would be fun!
I heard one girl who called in to our Customer Service line to apply for a job. She had a voice that could grate concrete. If she ever got hired for any reason, I would need earplugs. Ewww.
Posted by: Ann Onimous | July 21, 2007 10:40 PM | Permalink to Comment
Posted by: Kimberlee Morrison | July 23, 2007 11:02 AM | Permalink to Comment
how can i gain confidence while on the phone?
Posted by: chele | July 31, 2008 5:22 AM | Permalink to Comment
your such an ignorant!!!so selfishness its better to talk to a child than to talk to a person that he only knows is "MAGMAYABANG"!!!
ungas ka !!!!!you dont deserve anything!!!!
Posted by: Anonymous | December 22, 2008 8:02 AM | Permalink to Comment
yeah i agree >........ youve been talking to much wala sa gawa >.......... YOU DONT DESERVE ANY JOBS >....... ANGAS
Posted by: A FRESHMEN COLLEGE STUDENT OF CEBU | February 13, 2011 8:15 PM | Permalink to Comment
im not satisfied with the answers you posted..u sounded like an arrogant.. ur jzt concerned bout the money you might get..
Posted by: anonymous143 | August 2, 2011 9:27 PM | Permalink to Comment
this is crap!!
Posted by: kat | August 24, 2011 11:03 AM | Permalink to Comment
» Call Center Agent: Interview Advice from CallCenterScript
Thank you for the overwhelming comments and interest in this topic. It only proves that a lot of people, even newly graduates are keen on joining the industry. This is good news. In as much as I would like to... [Read More]
Tracked on: July 22, 2007 4:22 PM | Permalink to Trackback