« The decorative QA department | Main | Call center motivation and morale »

Jul13
Versatile schedules for agents
flexibility

Ken Wisnefski, president of VendorSeek, suggests that call center reps appreciate the freedom to control their routine:

Most call centers are open twenty-four hours a day. That means there will be a number of different shifts available for employees to work. Give the workers reasonable opportunities to choose their schedules. If it means that one employee will be needed to strictly handle scheduling, so be it. Flexibility of schedule gives workers the ability to better balance their lives. Flexibility will promote worker retention and appreciation.
For further reading: you'll find helpful call center scheduling insights in our workforce management archives. Remember that agents don't want constant flexibility at their own expense. Some reps enjoy the night shift, but even they need to be able to count on a regular schedule, especially when it affects their sleep. Switching back and forth from day shift to night shift can shorten your lifespan.

1 Comments/Trackbacks




» How to Survive the Night Shift: Sleeping Habits from CallCenterScript
There are tons of articles and even research studies that claim that working on the night shift is unhealthy, especially, if coupled with a high stress environment. I'm not discounting the fact that it has its disadvantages, more so for... [Read More]

submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« The decorative QA department | Main | Call center motivation and morale »

Advertise

sponsored ads



subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



CallCenterScript is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

BrainBasedBusiness

TheInsurancePolicy

MarketingBlurb