Cartoon from www.callcentercomics.com
When it comes to employee suggestions some call centers may not quite understand the point. Some organizations take a serious look at possible ideas whereas other may just go through the motions.
Devoted to the call center industry, the agents on the phones, and their managers |
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related entries
- No complaint calls means no calls at all Oct 13, 2007
- Employee attrition - correct it before everyone leaves Sep 27, 2007
- Poor customer service Sep 11, 2007
- Call center interviews Jul 23, 2007
- Record keeping - Document employee performance Jul 18, 2007
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