Thank you for the overwhelming comments and interest in this topic. It only proves that a lot of people, even newly graduates are keen on joining the industry. This is good news. In as much as I would like to answer all your emails individually (which I have to most readers), I would like to summarize what I’ve sent so far.
Q: “I plan to work in a call center. Please give me advice. I want to pass the interview and if there are favorable answers to your questions, please send it over. What are the qualifications?"
Michael has spent the time to answer the questions that have been posted in my article. It is a good start and should work on getting specific answers that you would be comfortable with. He has also listed some witty answers that you shouldn’t say during the interview. I know I’ve interviewed some of them.
The "How" is Important
Going through and passing the recruitment process is dependent on passing the assessments and how you communicate to the interviewer. Remember, this is a call center so we need to know HOW you answer the questions more than what you answered. The tone of your voice is critical and make sure you are confident when answering questions. The “what” can be taught in training.
More advice as you read through “Practice and Research".
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how to be a great call center agent??? what is the following tips of the call center??
Posted by: luisa sabuag. 144florencia st.12th ave cal.city | October 2, 2007 11:33 PM | Permalink to Comment
i want to work in a call center, what would be the specific questions they are going to ask? and what will be the answer of it?
Posted by: Anonymous | October 17, 2007 8:22 AM | Permalink to Comment
hi thanks for ur sugesstion
i have a small prob
i always get rejected in a call center interveiw
feedbk is that sentence construction is not proper &some gramatical probs
wat shall i do
Posted by: vimal | November 28, 2007 10:40 PM | Permalink to Comment
Hi Vimal - I applaud your interest and determination to join the industry!
What I would suggest is to enroll in a speech or english course that will help you hone your skills, both verbal and written. You can search your neighborhood or city and check for rates and services that they offer. There are some call center companies that offer this for free as well.
Posted by: Jam Mayer | December 2, 2007 6:44 AM | Permalink to Comment
good day,
Hi, I'm so lucky coz I've found this site that appropriate of my needs to know about being a call center agent. Could u pls. send me tip for answering an exam in a call center...thanks and God Bless....
Posted by: gd.flores@yahoo.com | August 14, 2008 6:17 PM | Permalink to Comment
hi, i tried to apply in one of the call centers here in davao. unfortunately, i didn't pass the interwiew because the questions are so unfamiliar to me such as "how to remove a program in the computer" i never expected that it will be included in the interview. i am a graduate of bachelor of science in nursing but i want to be a call center agent.
Posted by: smoochic | September 6, 2008 1:59 AM | Permalink to Comment
i want to work in a call center, what would be the specific questions they are going to ask? and what will be the answer of it?
Posted by: lucky_desiderio@yahoo.com | September 25, 2008 3:24 AM | Permalink to Comment
Could u pls. send me tip for answering an exam in a call center...thanks and God Bless....
Posted by: bam_tugishtakish23@yahoo.com | October 17, 2008 4:23 AM | Permalink to Comment
i want to work in a call center and planning to apply this week, what would be the specific questions they are going to ask? and what will be the answer of it? thank you so much if given a chance to answer it..
Posted by: pen | October 28, 2008 6:10 AM | Permalink to Comment
i want to work in a call center, what would be the specific questions they are going to ask? and what will be the answer of it?and could you give me tips for the exam? Tnx
Posted by: Julius | November 30, 2008 9:47 AM | Permalink to Comment
Hi Julius. I'll be conducting a webinar on call center agent recruitment this coming Dec. 10 & 15. Send me an email if you are interested and I can give you the link for you to register.
Posted by: Jam Mayer | December 3, 2008 12:39 PM | Permalink to Comment
Good day,your site is a lot of help..im having a hard time answering interview questions whenever I apply at a call center..pls give me some advice..
thanks so much and God Bless
Posted by: pearlyjeanne | December 9, 2008 12:49 AM | Permalink to Comment
i wanted to jion a call centre ,what questions would they ask? m not scared of it but bit confused help me as u could
Posted by: j j | December 31, 2008 3:39 AM | Permalink to Comment
Hi am philip and i also encountered this type of question "How can you untie my shoe lace without using your hands and how can you describe a color red to a blind man since birth" and on that time i dont know what to do nor even to answer coz im expecting of some other question which is related to the thing that i am appliying with. so know im always ready for that kind of situation
Posted by: Philip cesar flores | January 24, 2009 5:08 AM | Permalink to Comment
Good day,
I want to be a call center agent but my problem is,i am not really good in english.I can not speak english fluently and I'm afraid of such interviews that are required if ever I'm going to apply.When u pls.send me some advices on what i going to do?
Posted by: zsArih | April 14, 2009 10:03 PM | Permalink to Comment
when your planning to apply for a call center job, some company is conducting exams first before the initial interview. there are 5 types of exam. the first one was the grammar and speech 1 then the computer knowledge 1,grammar and speech 2,computer knowledge2(more on internet knowledge like spams,cookies,html,Ip etc.)and the typing speed test which requires at least 35wpm. in some company, they are making 6 types. the last part was an essay about your self.every part of the exam requires at least 10 minutes to finish all the questions given. this is just an advice from what i had experienced when i was applying for a call center job. expect the unexpected.
these are just some of the question being asked during the interview:
if your applying for a customer service representative expect this kind of question.
What does a customer service representative do?
answer from my own opinion:
A customer service representative assists customer problem and complaints. It also informs customer about the services provided by the company.
How do you see your self 30 years from now?
Are you capable working on shifted schedules?
Posted by: carlo | April 26, 2009 10:10 PM | Permalink to Comment
hi.......
Posted by: Anonymous | May 5, 2009 8:24 PM | Permalink to Comment
goodday!
i really wanted to work in a call center,but i always rejected.feedback was sentence construction and wrong grammar.what will i do to improve?
Posted by: naliyaih | July 13, 2009 11:20 PM | Permalink to Comment
this site is bull shit! cant help.
Posted by: Anonymous | July 27, 2009 9:12 AM | Permalink to Comment
Good day to all of you. I just want to know what is the right answer to the following question coz i encounter this on my 1st interview but i didnt pass it. Pls. help me answer this so next time when i encounter this again i already know what to answer.Pls advise me how to improve my english grammar too. Thank you and May God Bless u always.
Posted by: Anonymous | September 3, 2009 9:59 AM | Permalink to Comment
is it advisable that you go 1st on a free training english grammar? so it will help u on your callcenter interview what can you advice me for this... pls!!!
Posted by: lhen | September 21, 2009 1:55 AM | Permalink to Comment
hi! im a call center applicant. and i got a phone call after i send my resume througt online application. but im really scared to attend cause i have no idea about what kind of question going to be ask.is anyone can give me tip? pls sent it to my email add/ hja_029@yahoo.com
Posted by: Anonymous | October 27, 2009 11:38 PM | Permalink to Comment
hi! good day..I want to be a call center agent but my problem is,i am not really good in english.I can not speak english fluently and I'm afraid of such interviews that are required if ever I'm going to apply.When u pls.send me some advices on what i going to do? please gave me some tips..please help me this is my email.. tinz_0322@yahoo.com
Posted by: dianne | November 11, 2009 6:26 AM | Permalink to Comment
Its good to share an article like this that talks about the advices for those who have an interest in this kind of nature, or to those who wants to try. It gives an extra strength to produce and discover their talent.
Posted by: call center agent | October 18, 2010 2:07 AM | Permalink to Comment
hi! i am planning to apply as a call center agent but i dont have any idea what to do when im in an actual position...i dont have any idea what questions do i encounter during the interview...
Posted by: gwenn | October 20, 2010 1:02 AM | Permalink to Comment
hi i am eric jhon i'm interested to work on the call center agent but i can not totally speak in english what can we do so that we can apply on the call center
Posted by: eric jhon navidad | November 10, 2010 7:17 PM | Permalink to Comment
i want to work in a call center, what would be the specific questions they are going to ask? and what will be the answer of it?and could you give me tips for the exam? Tnx
Posted by: Anonymous | December 13, 2010 9:21 PM | Permalink to Comment
hi ..im adrianne , i am planning to apply for a call center agent and i dont have any idea yet about the questions that they are goin to ask... i cannot speak English fluently but i know how to construct such sentence .. would you please help me on what to do ?
Posted by: adrianne | May 14, 2011 8:09 AM | Permalink to Comment
i want to pass my interview but how can do it? can u help me?
Posted by: SOTEROBAGAYAWAJR@ROCKETMAIL.COM | May 17, 2011 11:08 PM | Permalink to Comment
im a planning to apply for a call center, what would be the specific questions they are going to ask? and what will be the answer of it?....thanxxx sir and madam...
Posted by: Anonymous | November 9, 2011 8:33 AM | Permalink to Comment
hi! i want to apply in a call center company, but I think I need a lot of improvement.. how can you help me?
Posted by: ajuju | January 15, 2012 4:01 AM | Permalink to Comment
» Call Center Agent Interview Advice: Practice and Research from CallCenterScript
Interviewing for a new job is always scary, especially for a new graduate. With no experience and little information about the job, it is normal to hesitate.A lot of readers sent their emails asking a list of questions and favorable... [Read More]
Tracked on: July 22, 2007 4:25 PM | Permalink to Trackback
» Agent Recruitment: Root Cause of Performance Gaps from CallCenterScript
With the constant demand for a new batch of agents and with an unending ramp within a fast paced environment, recruiters have now resorted to quantity and not quality. Operations are now faced with average performing agents and worse, even... [Read More]
Tracked on: February 25, 2008 6:33 PM | Permalink to Trackback