Devoted to the call center industry, the agents on the phones, and their managers

Here is another list of call center videos for all of you.  Remember to bring your snacks and drinks before clicking on the links.  Most importantly, listen through your headsets in case you encounter language only intended for adults.

ADG Security System
True enough, some call centers ask their agents to handle multiple “splits”, or simply put calls from different companies are routed to one agent in a shift.  Usually an agent can do 2 companies at a time, but this agent rocks!

ANZ Ad
A simple advertisement that shows how important a human being is behind those phones. Even with technology advancements in the industry, a customer would still prefer speaking to a live agent.

The Bare Minimum
Here is another perspective of what agents do during their shift.  This is humorous, but the reality is that there are centers out there that run like this.  But, think twice before judging the people manning the phones.  Remember their job is hard enough and they are only human.

PLDT Ad
Yet another advertisement from one of the largest telecommunications company in the Philippines.  They’ve opened several call centers in the main city and have boasted of their infrastructure.

You Need Help Series
A series composed of puppets working in product support center.  Whether you are part of the industry or not, you will relate in many levels with this video clip.  This made me cringe!

Oh no! The phone lines and systems are down!  What to do?  If you’ve always wondered what goes on in a center when you call in and wonder why no one is picking up, here is a snapshot.  Management and the IT department run around like headless chickens while the rest are…well, just watch and you’ll know what I mean.

If you haven’t watched the first series of videos, I highly recommend it!