Get that popcorn ready! It’s time to watch some videos today.
I’ve managed to find different videos on the call center industry. The videos that you are about to see might contain mature or vulgar language, so make sure you don’t have kids around and put on a headset. Some are hilarious; some portray the industry in a positive light, and most shows what goes on in a call center. Enjoy!
There is still so much negativity around call center jobs Watch this clip about the benefits of working in the industry. but the good news is that it is changing.
BlondeStar Series
A new service called BlondeStar has emerged to cater to blondes. Not only are the customers blond, but also their customer service reps. Don, a subscriber, calls in and asks Portia to help him open his car.
The People and the Environment
Okay, let’s get back to reality shall we? Here is another clip that shows what the environment is like. What I like about this video is that it focuses on the people within the center, which will translate to providing good customer service.
Let's move on to technical calls and I'm sure you're either handling them currently or have done in the past. But, would your customer go out of their way to meet you to get your PC fixed? It seems that someone from Conan O'Brien's staff has gone the extra mile (literally).
More! More! More! You got it! Move on to the next series of videos now.
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