2007 has set in but to move towards to this year, we will stop and look back on what companies have made it in Doug Brown and Scott Wilson’s list. The Black Book of Outsourcing is a best seller and has listed the 50 best managed global outsourcing vendors.
A survey was distributed electronically to customers, employees, buyers, contractors and users worldwide in early 2006 and closed in June last year. What caught my interest is not only there was a list out there to use as a reference when picking a company to outsource your services to (or choose to work for), but was more of the number of employee respondents and its segregation. It states, “Of employee respondents, 18.3% were management or supervisory level, 81.7% were non-management.” A big chunk was not from management.
This just proves that the front liners should be the priority and not the other way around. It still is all about customer satisfaction, internal that is. Productivity and profitability will increase when the company’s head values its people. This industry is all about that.
Here is a partial list isolating those that service as outsourced call centers.
- ACS (Affiliated Computer Services)
- Accenture
- Convergys
- Ceridian
- Client Logic
- GenPact
- Sutherland
You can find them in order by reading the full article at Sourcingmag.com.
How do i get a call centre job working from home ?
Posted by: jitendra | January 12, 2007 5:30 AM | Permalink to Comment