It’s been 3 months and my work to merge employees of different profiles has been difficult. Can you imagine working with a group of managers that think they contribute more to the company than anyone else? They both take pride in their work but you just can’t compare apples and oranges.
How interesting is it that as I think of the next line, I see Dan Brown’s Angels & Demons. I would say it’s typical for agents or team leaders perceive trainers as angels and quality personnel as demons. I’ve managed to change that perception at work, but not entirely. Let’s say I’m taking advantage of trainers to help in getting the quality folks some good publicity. A little bit more push for agents to trust them.
True enough some teams (trainers and quality personnel) have always worked together. They prove that merging as a team has its benefits. Operations are more receptive. I use them as examples to fully integrate the two departments.
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