Devoted to the call center industry, the agents on the phones, and their managers

It’s been a great year for me and yet another one to add to my experience in the industry.

I was given a chance to write for a great blog network, thank you Tim Stay for introducing me to Know More Media.  Since I started blogging, despite of my hectic and erratic schedule, I’ve loved every minute of it and still loving it.  It has given me a chance to fulfill one of my dreams – to be a writer and be heard.  Thanks to all the readers who dropped by, shared their thoughts and still reading.

I had the opportunity to travel to Australia, to learn the aviation industry.  Met a lot of people and learned to live and breathe their culture.  I traveled for business but came back home to gain a new best friend.  The challenge of focusing on a project that was considered to be “gold” and taking care of a department while I was out of the country was rewarding.  Pressure was intense and the expectations were very high.  Working with a company that took customer satisfaction to a higher level was priceless.

This year has been a roller coaster in my career.  Not only did I grow my department, I was entrusted with two.  More than 100+ people in the support group under my wing; my team has done wonders to delight our client base, each having the same passion for quality and continuous improvement.

With upcoming challenges still ahead, I continue on with my training in Six Sigma, deployment of projects, new processes to be implemented, a public speaking event and possibly a company in the making.

Looking forward to more posts to share and an interactive discussion!  HAPPY NEW YEAR EVERYONE!