
A
Okay, so what does this got to do with outsourcing emergency services then? What’s interesting to note is the last sentence in the story was “The report acknowledges there were language barriers during the calls.” This struck a chord and for a second there, I thought it was outsourced. I am sure it isn’t. Knowing that
But would we ever see the day when call centers such as 911 or 111 be outsourced? Anything is possible nowadays, but I seriously wouldn’t want it to happen. It’s too critical. I would expect that people on the phones handling these types of calls should have a license.
Do share if you know any center that outsource this. I’d also like to know how it is managed and how one can be hired to be part of the staff. I’m listening.






» Emergency Services: The Call Center from CallCenterScript
What does a “911” call center look like? [Read More]
Tracked on: December 28, 2006 2:08 PM | Permalink to Trackback