Devoted to the call center industry, the agents on the phones, and their managers

I read a post by Dr Catriona Wallace speaking of her experience when she visited a call center in Changi Women’s Prison, Singapore.  Having to learn of a nation called Bhutan was something to rejoice about; realizing that we expanded to other countries, but this is a first for me. It was to much my surprise that there was even one that existed.

I admit that negativity set in as soon as I finished reading.  This explains the questions that lingered in my thoughts.  How is it being managed?  What are the precautions?  What calls are they handling?  What type of recruitment or assessment does each candidate go through?  Are they being monitored like any other center?  How are they being trained?

A little bit more than 50 seats, with 40 people manning the phones, a center operates to rehabilitate inmates.  It is like any other call center.  The rules and policies are a bit different and stricter because of the environment.  One is to expect that all calls are being recorded and monitored.

I found that there are some states in the USA that have call centers in state and federal prisons as well.  It has been there for a couple of years and it was a way to ensure jobs are kept within their shores other than employing in other countries.