Devoted to the call center industry, the agents on the phones, and their managers

Sharing with you has been a blast!  I’m blessed to share my thoughts to a wide range of readers.  Different opinions from all walks of life have made this blog soar to new heights.

With the advice column, my posts were geared towards the audience.  It was gratifying to quench your thirst for knowledge; as basic as what a call center agent is all about, voice management which is critical to an agent’s job, expectations of an airline customer representative, passing recruitment interviews and assessments, improving agent attendance and call handling skills.

The stories and jokes that have been emailed are what we need in this industry.  A little laughter along the way has helped thousands of people to cope with the stressful environment, along with the challenges in the day to day tasks.

As always, we learn something new everyday.  Finding out call centers are expanding to nations like Bhutan, prison inmates are agents, a prayer request is just a call away, looking at CSAT in telemarketing plus new innovations in recruitment.