The list hasn’t ended yet. If you haven’t read most of the posts yet, here are more to gobble up before the year ends.
Outsourcing has always been a topic that is both political in nature and will strike in everyone’s chord. It has always been tied to complaints due to a heavy accent and the acceptance of what English should be. Training organizations opened and flourished, trying to convince businesses they have the best solution to offer and improve English communication skills. If it succeeds, does it help customer satisfaction?
Call monitoring and its innovation has been discussed, as it is a tool to understanding customer behaviors. From the most basic evaluation form guidelines to listening beyond the form to help centers analyze current trends, topics have evolved into speech analytics and precision monitoring.
Lastly, I’m glad to have found interesting and worthy news to share with all of you. I particularly loved helping my readers answer their questions and giving advice on their situations.
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