Devoted to the call center industry, the agents on the phones, and their managers

A humble beginning with intense passion for quality and writing, this year has given me the chance to write and share my thoughts to my readers around the globe.  It’s been a fulfilling year here in Know More Media.  Here are the most prolific topics that have been written and discussed.

A never-ending discussion on utilizing scripts, seeing both sides of the coin, the community had different perspectives on how this works.  Home based jobs was a hot topic for working students, single mom and dads, retired businessmen and even whose personality couldn’t take the corporate environment.

A myriad of agent topics, focusing on coaching from a call monitoring perspective to scorecards, understanding the differences in cultures and managing performance to ensure 0% attrition by boosting morale of the workforce.

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