Devoted to the call center industry, the agents on the phones, and their managers

Call volumes are expected to be high this week but not on Christmas Day.  Most centers would be staffed, incentives and food have been offered and little gift tokens were given.

I remember when I was an agent years ago, when I had to sacrifice personal time for work.   My family was not at all happy and they tried convincing me to skip work and even asked me if being an agent in a call center was the right job for me.  I explained and told them it wasn’t going to be permanent and wouldn’t miss Christmas the next time.  I also told them that customer service was my passion and love the fact that I’m helping people prepare their Christmas and I was there to make their lives easier on this holiday.  They smiled and let me go to work.

Yes, it is a sacrifice not a lot of people are willing to take.  But, there are agents, trainers, team leaders, quality personnel and management who are working today, not because of the bonuses.  It’s the same reason I was once at the office manning the phones.

To all of those working in the centers tonight – THANK YOU!  The gift of your time and effort is truly appreciated, from all of us in the world.  I believe a toast is in order. *clink*

A Merry Christmas to all of you!