I wonder if companies would offer this kind of service with their current phone plans. I think I heard it’s being researched or should be something private investigators can take advantage of. Read on…
From Kunal Singhal
As a Team Manager, I was monitoring calls of some advisors online, sitting next to them! Now we had a Cellular Product, where we call customers on their mobile phones and promote some add on value added services.
The advisor goes “ ….to add to it Mr. Smith were you aware that you can also check your VOICE MAIL absolutely free!!!!!!”
The advisor is now confused to hear the customer say “Hey that’s fine mate … I TRUST her.”
The advisor is still confused and repeats, “The Voice Mail is FREE and all you need to do is dial xxxx and you can check all the messages.”
Customer now angry says, “I DON’T NEED TO CHECK HER MESSAGES!!!!!”
He realized that the customer has misunderstood “VOICE MAIL” for “WIFE’s MAIL”. He apologized and the customer had a real big laugh. That call turned out to be the best call for the advisor because he managed to up sell a lot of products and earned a hefty commission!
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