Devoted to the call center industry, the agents on the phones, and their managers

Let’s have a bit of a laugh shall we?  I’ve read some funny stories on call center forums that I’d like to share with you.  I will start quoting some of them here, hoping to get 1 or 2 per day.  Enjoy!

From Brent Preece
As a young supervisor in a hotel reservations call center in Texas several years ago, I was responsible for monitoring and coaching new hires during their first few months out of training.

One day, I was monitoring a new hire who was trying to sell a reservation at one of our hotels in Paris . She did a great job of qualifying the caller, a fellow Southerner, and providing features and benefits of the hotel and the amenities. When it came time to quote rates, however, her newness became apparent:

"And, sir, the room rate is 400 Frankfurters per night."

After a short silence, this fellow Southerner said: "You mean we gotta pay them fellas in WEENIES?"

By the way, she booked the reservation, was very accepting of my minor correction to her currency selection, and went on to have a very good career with the company. No word on how the caller got that many hot dogs to Paris.