It seems like there is a trend for call centers to hold office in malls lately. Locally, I know about 5 outsourced contact centers that decided to rent space in a popular mall. There are some that would rather rent in buildings near a mall instead. Same problem though – high rent.
Why are they deciding to move there when rent is higher?
For TeleServices Direct, they opened their call center to bring life to a mall, which helped their business. It has now increased its population. Because of the number of people being employed in every center, a market is born! You could say, it’s good for the real estate business as well.
This is one more reason why malls would accommodate these centers, sometimes offering a discount on their rent or a deal on purchases being made by call center personnel. It then attracts centers to build, more savings, and good for the bottom line.
This is another strategy to lure the workforce because of the added “benefits”. Establishing the office in or beside a mall is very attractive because of the convenience of having stores open and a huge selection of food choices during breaks or lunch hour. Transportation will also flourish and are easily available. When your shift ends, you can head on to catch the next movie screening.
I think it’s a good idea! It beats boring corporate buildings with no life to speak of.
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I agree that it's cool to work in a mall, cooler than working in some dull office building, but I don't see how it helps the call center. That location will most probably not bring them any new customers or financial benefits.
Posted by: teak dining room furniture | November 26, 2006 6:19 AM | Permalink to Comment