Cyber City Inc., the pioneering call center firm at the Clark Special Economic Zone (CSEZ), has asked the government and the Business Processing Association of the Philippines (BPA/P) to stop pirating of workers. – Reynaldo G. Navales, Sun Star Pampanga, Philippines.
At last a plea to curb poaching! Competition is tougher and centers will do anything just to get the staff they need to meet their client’s demand. The most common strategy would be offering a signing bonus on top of the expected increase in salary from the previous employer.
This not only hurts a center’s bottom line but is the root cause of an increase in attrition in the country. This is not good news. If the number gets even bigger, this will turn off new investors and could decrease the demand for outsourced work.
We all know that we need to train more people to meet the expected demand and standards. Why not focus on this instead and put all the money into satisfying the employees such as benefits and career growth?
This reminds me of a research that one of my staff conducted which proved that yes, money will motivate and keep an employee happy (since we have a huge percentage of young employees) but their preference is still education and growth in the company, which will then satisfy their need for compensation.
Let’s change our perspective and look at the bigger picture!
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Pirating is inevitable and will go on forever. The government can do nothing about it, and should not interfere. This is an example of capitalism at its finest.
Posted by: TeleDevelopment | January 3, 2007 7:16 PM | Permalink to Comment