I looked at this piece of furniture that is being marketed as the next best thing for call center managers. It’s called the Traveler Mobile Desk from Interior Concepts. It’s pretty nifty but it took me some time to visualize having this desk in a call center environment.
If we consider having supervisors use this, it’s a bit funny and awkward to see them lagging the desk to go to agents and work at their stations. So, however hard I try, I can only see this in a training environment.
A training room has to be flexible and layouts shouldn’t be the typical classroom set-up. There are situations when you need to share your room with 2 different clients and they would have different requirements. This poses a problem. Another one would be getting a lot of PCs in the room due to the size of the class, yet there are only a number of sockets available, ending up with wires all over the place. This is a horrendous sight!
With this in mind, I can now picture having this desk being moved around in the room. Say, when the class needs to do group work but need the computers, they could just move into a corner and start typing away. This can also work when you teach applications and can now do it in groups.
If you need more space for activities, it would also be easy to just move them away in a corner or even outside of the room.
You can also get this for trainers only, so that they can move around the class and focus on an agent perhaps struggling with the content. This can be used as a technique in classroom management, projecting your presentations in different walls of the room.
Do you have other ideas to share?
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For finding what piece of furniture matches with your purpose you can have a look on some furniture collections. I always did it.
Posted by: jon | November 19, 2007 4:09 PM | Permalink to Comment