There is a debate as to how “Near-Hire Training” would be beneficial and if it should even be considered in a center’s business model. I’ve spoken to several people and researched more about it, but because it is fairly a new concept in the outsourcing arena, it’s difficult to know what the standard is.
Global Services mentions near-hire training as “taking candidates whose English language proficiency is close to acceptable and providing them with the training that will quickly bring their English language proficiency up to an acceptable level."
There are a couple of centers and consulting companies such as John Clements who offer it. One center tried it and offered an allowance to interested candidates, until they passed the curriculum. This is a huge advantage for a candidate because they get free training and even get paid for it. But, it has also proven that they don’t stay very long and it is used as a temporary place to be in until they get accepted by a competitor.
Are there training bonds? It is most likely to be yes. If one is to leave in the middle of the training course, it is better to let them sign a bond to ensure they stay until they pass the program. But, is it worth the investment? What is the percentage of attrition in these classes?
If you decide to include it in your training program, make sure you look at historical data from competitors, do a trial period and see if it’s worth getting into, and most importantly, your training agenda should be tight to make sure you have successful candidates that you would hire for your next project.
Lastly, this is another strategy to start pooling agents for your next project.
could be??? but i highly doubt it so...
here's the thing...our company pirated top sellers in Manila and Cebu for a center in davao hoping their project would reach the nirvana stage...guess what happened all of them flunked at their performance two months (no sales for 3 weeks and so on)and until now...and to say these agents have been in the business for 5 years...
why? becaused we were the ones who dropped the bomb on them to reality check...we were making 2-3 sales a night, guess what made them ashamed of themselves more, we were just starters for 3 months and in an account so hard to pull off...a f---ing catalog card with a $299 price with credit card and checking and saving info pulling ... take note with driver's licence (feels like identity theft project) and the best thing about us is that we only recieve only 8K a month with no commissions, a measly for other centers...
When we tried to transfer, guess what they throwed a bond contract...but its ok...i love the environment and the comptetition...not money. So, history doesn't guarantee an agents performance right...its the wits that count. Job history doesn't guarantee also that...its the wits...and for the love of being called "the best of the best"
Posted by: darkzen | November 3, 2006 6:03 PM | Permalink to Comment