Devoted to the call center industry, the agents on the phones, and their managers

Hear ye! Hear ye!  Calling all agents out there!  It’s time to start ranting and raving about the daily grind in your center.  As you walk through the door, move towards your station and start receiving or making calls, anything can happen.

There is a venue to start submitting your stories.  Call Center Information Site, an avid reader of this humble blog, has started a page dedicated to agent stories called "Call Center Agent Confessions".  What’s interesting about this page is that it will be filled with “gossip”!  I’m excited already!

Here are some examples that were posted on the site to get you started:

• Does the person who sits next to you give out the wrong information all day long?
• Have you caught a co-worker leaving his desk and staying logged into the system thereby sending the callers to an empty line, but keeping up his daily call volumes?
• Do your colleagues lie about supervisors being available in order to prevent customers from complaining about them?

To help start it off, I will be submitting a story or two (under a different name of course).  You’ll never know, your story might be famous and might just get a chance to be featured here as well (with my comments and perspective). 

Details to submit your stories are found in the Confessions Page!