A Computeractive article states, “British businesses must bring their offshore calls centers back to , said anti-fraud specialists Early Warning.” This is due to a theft of consumer’s personal information which includes credit card details and even bank details.
This is a real concern and has been going on for years. I’ve experienced and witnessed this kind of situation and the picture is ugly. There is a difference now from years ago. The regulations and contracts are stricter. This has made financial institutions felt more secured when outsourcing their businesses to call centers in other countries.
So, what do we do to prevent it?
Background Checks When Hiring
Everyone to be hired for the project should go through a full background check before they are hired. This includes previous jobs, character references and possible criminal records.
