Devoted to the call center industry, the agents on the phones, and their managers

I’ve read several forums on call centers and here are the latest and Top 10 call centers that are being talked about.  Most would discuss compensation, day shift jobs, gossip, recruitment failures and successes, management decisions, cool amenities, incentives and different programs being serviced.  I listed them in alphabetical order to be fair and objective.

• Ambergris Solutions, Inc.
• Convergys Philippines Services Corp.
• Dell Manila
• ClientLogic Philippines, Inc.
• e-Telecare International, Inc.
• ICT Marketing Services Inc.
• People Support Philippines, Inc.
• Sitel Philippines, Inc.
• Sykes Asia, Inc.
• Teletech Customer Care Management Philippines, Inc.

If you’ve noticed, most are the big players in the industry and have global footprints.  It boils down to availability of jobs and compensation.  These centers have both been praised and criticized by their own workforce.   I hope that management would read more of these forums because it gives them some perspective of what people think of the company.