« Call Center Coaching | Main | Telemarketing: Revenge is NOT Allowed! »

Sep12
India: Online Recruitment Made Easy!

JTS Institute, based in Bangalore, introduced their e-recruitment tool that will make it easier for aspiring call center agents to apply for a job in the industry.  The Economic Times outlines the process which an applicant has to go through, apparently about 3 rounds until they get hired.  This is indeed very innovative and convenient! Kudos to their team for marketing this tool!

I’ve managed to go through the JTS Institute website and was wondering whether this was mainly targeted for the agent level only.  The tests seem to be generic and can be used for front liners, but it would be great if they expanded it to other positions available in a call center.  Unless this is something that any applicant, whether a trainer or team leader should go through before they are brought to the company’s office.

If feasible, I would think they should add a psychometric exam.  This will also be useful and can be deployed in the Internet as well.  This will at least give the recruitment team a sense of what the applicant’s personality is like and if their profile fits the account they currently service.

related entries


4 Comments/Trackbacks




This is an interesting way to initially screen applicants. Are any call centers in the US currently using this same method to recruit?

It would also be benefecial to know if the performance levels and retention levels of employees hired this way are superior to those hired by more traditional methods.

I haven't met any center (as of yet) that has done this, but I remember seeing some recruitment businesses have done this. I will research and find out.

Interesting - yes, it will be good to know if the agent results will make a difference. A study worth looking into.

» Call Center Script 2006: Private and Personal from CallCenterScript
Sharing with you has been a blast!  I’m blessed to share my thoughts to a wide range of readers.  Different opinions from all walks of life have made this blog soar to new heights.With the advice column, my posts were... [Read More]

urgent opening in mnc company contact:harish sir:9209247421

submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Call Center Coaching | Main | Telemarketing: Revenge is NOT Allowed! »

Advertise

Related Resources

recent comments

    sponsored ads



    subscribe


    Prefer Email?
    Subscribe below-

    Enter your Email:


    Powered by FeedBlitz What's this?

    Current News

    Support This Blog

    blogroll


    business social media

    Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

    BIZZlogos - Add your logo - free link to your site
    BIZZphotos - Add photos of your products and people
    BIZZprofiles - Submit your profile and build your online visibility
    BIZZspotlight - Spotlight your business with free links
    BIZZvideos - Videos about businesses, products and business people.
    BIZZbites - "Digg" for Business - Submit your articles and posts

    Know More Media - Customer Service / Services

    know more media network

    View Network Map

    Network Feed List (OPML)

    Know More Media Network
    Feed


    we support unitus

    PRWeb

    Influencer



    CallCenterScript is a member of the Know More Media network of business related blogs.

    Here are some current headlines from some of our business publications:

    ProductivityGoal

    CallCenterScript

    AdHurl

    TheBizofKnowledge

    LandingTheDeal

    CustomersAreAlways

    HealthCareVox

    BrainBasedBusiness

    TheInsurancePolicy

    MarketingBlurb