JTS Institute, based in
I’ve managed to go through the JTS Institute website and was wondering whether this was mainly targeted for the agent level only. The tests seem to be generic and can be used for front liners, but it would be great if they expanded it to other positions available in a call center. Unless this is something that any applicant, whether a trainer or team leader should go through before they are brought to the company’s office.
If feasible, I would think they should add a psychometric exam. This will also be useful and can be deployed in the Internet as well. This will at least give the recruitment team a sense of what the applicant’s personality is like and if their profile fits the account they currently service.
This is an interesting way to initially screen applicants. Are any call centers in the US currently using this same method to recruit?
It would also be benefecial to know if the performance levels and retention levels of employees hired this way are superior to those hired by more traditional methods.
Posted by: Call Center Information Site | September 16, 2006 1:37 AM | Permalink to Comment