Devoted to the call center industry, the agents on the phones, and their managers

JTS Institute, based in Bangalore, introduced their e-recruitment tool that will make it easier for aspiring call center agents to apply for a job in the industry.  The Economic Times outlines the process which an applicant has to go through, apparently about 3 rounds until they get hired.  This is indeed very innovative and convenient! Kudos to their team for marketing this tool!

I’ve managed to go through the JTS Institute website and was wondering whether this was mainly targeted for the agent level only.  The tests seem to be generic and can be used for front liners, but it would be great if they expanded it to other positions available in a call center.  Unless this is something that any applicant, whether a trainer or team leader should go through before they are brought to the company’s office.

If feasible, I would think they should add a psychometric exam.  This will also be useful and can be deployed in the Internet as well.  This will at least give the recruitment team a sense of what the applicant’s personality is like and if their profile fits the account they currently service.