In April 2007, expect a lot of contact center professionals flock to the Contact Centre Global Forum, a first of its kind to be held in
This event “will bring together senior decision makers from contact centers around the world to address the challenges facing this fast maturing industry. It has a three-fold objective; to bring the worldwide contact centre community together, to promote and share best practice on an international basis and to encourage professional and commercial cooperation." - Contact Centre Global Forum news release 2006.
Their programme and conference information can be found on their website.
This personally interests me because it a great opportunity to learn from colleagues around the globe. The different cultures that will engage in conversations such as sharing best practices will be a unique experience. Networking alone is worth the trip.
It not only benefits the industry but more so for the customers, to give them the excellent service they deserve.
In order to truly represent the whole industry, I hope the conference organizers include agents as speakers and workshops focusing on agent issues. Agents are the heart of this business and they are never recognized as such when executives gather.
Posted by: Call Center Information Site | September 22, 2006 9:41 PM | Permalink to Comment