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« Another Perspective on Call Center Scripts | Main | Call Center Operations: Risking Quality over Revenue »
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Sep20
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 Call center schedulers, as their name reveals, allow call center managers to automate the scheduling process, which can significant ly decrease the time/effort spent on this task. However, schedulers do much more than automate staffing tasks for the days ahead. In terms of overtime requirements, schedulers can alert WFM personnel about the requirement to schedule same day overtime or the need to send agents home.
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« Another Perspective on Call Center Scripts | Main | Call Center Operations: Risking Quality over Revenue »
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Depsite the software, which is both interesting and amazing, one still wonders how so many call centers end up with such horrible wait time queues!
Posted by: Call Center Information Site | September 22, 2006 9:32 PM | Permalink to Comment