Devoted to the call center industry, the agents on the phones, and their managers

Call center schedulers, as their name reveals, allow call center managers to automate the scheduling process, which can significant ly decrease the time/effort spent on this task.  However, schedulers do much more than automate staffing tasks for the days ahead.  In terms of overtime requirements, schedulers can alert WFM personnel about the requirement to schedule same day overtime or the need to send agents home. 

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