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Sep11
Call Center Agent: Interview Questions

Part of the recruitment process, usually the initial interview is the most critical.  Most centers would have a structured template.  I’ve listed some common interview questions to help you prepare when you apply in a call center.  If you have anything more, please send it over so we can list as many as possible.

  • How much do you know about the call center industry?
  • Why are you interested in joining a call center?
  • Are you willing to work on different shifts or schedules, even on weekends or odd hours of the night?
  • What can you contribute to the company, knowing the basics of being a call center agent?
  • What is excellent customer service?
  • Relate a situation where you experienced excellent customer service?
  • What motivates you to succeed and excel?
  • Are you willing to do overtime work?
  • How many years will you dedicate to the industry?


And more questions...

  • Have you ever been in a situation that involved problem solving?
  • Do you like talking to different people and personalities?
  • Have you sold anything over the phone?
  • What is your greatest accomplishment?
  • Was there a time when you were expected to learn several new things in your job or at school? How did you cope?
  • What are your strengths and weaknesses?
  • Can you speak other languages other than English?


121 Comments/Trackbacks




other question expected in a call center interview,

why the company hire you?
why call center
how do you handle "irrate people"?
can you rate your self?

i found this site interesting and it will help me to review and gather information about call center interview questions

i would like to know some informations about interview questions for call centers of mobile companies?

questions & answers when applying to a call center job

I need to know exact date my do not call was registered. I continue to get telemarketing calls from companies regarding medication. I have told them that my husband passed away amd I absolutely will not be ordering but they continue to call - one of them said "shut up" when I was giving him the standard "do not call" which included that they might be fined for $11,000.

dear sir/madam we have call center in karachi pakistan our company known as calltronix it is our great desire to continue in inbound of our said center if you can give us any suggesstion please reply by email

Well! some time custumer go that harsh that if he is busy he'll start abusing u,and will try his level best to demoralize u ....

simply I'll say its not a cup of tea for every one !!!

i dont have any idea about call center interivew's
will u send me interivew's question's with answer's
plz send me to my email id arshad_baba20@yahoo.com

i dont have any idea about call center interivew's
will u send me interivew's question's with answer's
plz send me to my email id zubair_arrasheed@yahoo.com

ur site is very much informative. can i also ask for the list of questions and the best answers for those. pls email it to corex_a@yahoo.com thank u.

i failed many times in my call center interview can you please send to my e-mail add. how to answering the interviewer during my interview.

I am not able to get sucess in the call center interview .please give me some tips.

I am not able to sucess in the call center interview. pls give some tips.

I am not able to sucess in the call center interview. pls give some tips.

hi this is frist time iam going attend interview in call centre and customercare

sir, i gave 4 or 5 call center interview but i m not selected... they always said that we'll call u if u r selected .... so, will u pls. send me all question and answer which r asked by the interviewer... my e mail add is Harpal_bevan@yahoo.co.in

Curriculum Vitae
mahediabbas kalbeabbas naqvi
303,sadat coloni,rahemat park
2block near jaffari school,mahuva-364290
dist-bhavnagar(gujrat)india
e-mail:mahediabbas@gmail.com
mobile no:9913217624

OBJECTIVE
To work with an organization where there are opportunities to grow and the thirst to learn is encouraged.

Educational Qualification

Std -10 pass From Gujrat SSC Board in 1997 with- 50.57%
Std -12 pass From Gujrat HSC Board in 1999 with 52%, B.A 50%
Computer Education :- CoralDraw,PageMaker,Ms-Office total softwer, PhotoShop,Shri sava, Tally, Proffit Account Softwer Foxpro,HTML etc
softwer Education from HI-tech Computer -Mahuva And Chhitaliya Computer-Mahuva.
Experience
Three Years job experience supervisor, Quality Controlar, Haccp Incarg in Chhatariya Foods Pvt. Ltd- Mahuva.
Two years job experience Computer opretar, Graphic deginer, Account in jay digital-Amreli,

1 years job experience cleark and Branch incarg in pack-up currier Pvt. Ltd.

2 Years job experience Marketing Aecgiqutive in Sunrize Group of Company-Bhavnagar.

Name : Naqvi Mahediabbas Kalbeabbas
Address: As per Above
Date of Birth : 04/01/1980
Gender : Male

Nationality : Indian

References will be furnished upon request

M.K.NAQVI


ur site is very much informative. can i also ask for the list of questions and the best answers for those. pls email it to myra_beautiful@yahoo.com thank u.

sir plz send me on my mail all the related qwestion which is asked on call centre interview.

sir,
plz send me all the question which is asked in bpo web process job.i m interested to do that.

Hello sir/Madam
Its my humble request to you is that I am interested in joining in the BPO sector but i have no knowledge about it so please sent me information about BPO and the types of question asked in interview.

iam working in a Brindavan Roller Flour Mills pltd.
in Bangalore. I am geting hear sallary is 12000.Rs Pm.

I am locking at BPO jobs in Bangalore.

without being flambouyant i am proficient in english but i am not a computer savy that is why i am hesitant to apply in a call center job

hi sir,
I am not able to sucess in the call center interview. pls give some tips...give some question n answers plz

I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.

Ths monday i am going for an interview . So ho to attend the Question ?And what i suppose write in Writeing test .

hello sir,
I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.
and favorable answers
iam pursuing graduationcan i apply for it
please send me an e-mail regarding my questions

Hi,

hi,
Good day!I'm one of the person that was interested to apply as a call center agent and I want to know some positive and related question and its answers that will be ask in job interview.Pls email it to me.. Altheamonique05@yahoo.com. Thanks!

hello sir plz give information of interview and wher i will be heald ok thnx sir

Sir,
I Am Ashok Kolekar, I've taken an M.A{English} Examination just some days before at Shivaji University,In Kolhapur.Rigth now i am willing to join any Good BPO Company in PUNE,MUMBAI,POWAI ect. So dear sir i need u'r help in this case...actually i want whole process of joining the BPO,,,So would u pls send me the datailed INformation on my Email......wailting for u'r answer...Thank Very Much..................
Ashok Kolekar,
Ichalkaranji.

good day, I am planning to apply in a certain call center I just want to ask some tips and advises for me to able to pass during the interview process...thank you and hope anyone will care to help me..
GOD BLESS...

I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.

karan

hello sir,
I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.
and favorable answers
i am pursuing graduation can i apply for it
please send me an e-mail regarding my questions

hello sir,
I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.
and favorable answers
iam pursuing graduationcan i apply for it
please send me an e-mail regarding my questions

hello sir,
I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.
and favorable answers
iam pursuing graduationcan i apply for it
please send me an e-mail regarding my questions

To whom it may concern,

I would like to ask for informations regarding my plans on applying in a call center company. Please send related questions that can enable to help me on interviews and what could possibly be the answers to it. Thanks....

hello sir,
I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.
and favorable answers
iam pursuing graduationcan i apply for it

I want also to know the qualification of being a call center agent.
please send me an e-mail regarding my questions

hello sir,
I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.
and favorable answers
iam pursuing graduationcan i apply for it

I want also to know the qualification of being a call center agent.
please send me an e-mail regarding my questions

bits45bytes@yahoo.com

can u pls give me an advise in a call center interview... God Bless!

hello sir,
i want to work in a call center. i want to pass the interview. i want to know the favorable answers to the interview questions.
please send me the interview questions and answers to my e-mail address.

thank you very mch!

hi
This is raja. i want to work in anyone international call center in mumbai. Already i've worked for morethan 5 months. But right now i am working in reliance web world as a web guide. can you tell me that how to find job in mumbai? And could you tell me tricks and tips and some important comman qeustion with answere to pass in interview? then how can i rectify my mti problem?

i hope you to give me good answer
thank u
raja
09344733563
madurai
tamilnadu
india
raja_escript@yahoo.co.in

hello sir,
I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.
and favorable answers
iam pursuing graduationcan i apply for it
please send me an e-mail regarding my questions
alchey_md@yahoo.com

Dear sir, I am very much intereste to work in a call center currently i a m not working any where I want some tips how to prepare for the interview asked by the hr

hi sir.. could you send me tips on interview for a call center.. tnx

hi sir! I am A fresh grad i want to enter in a call c enter industry i want a guide how to answer and be aware to the company interviews thanks

hello sir,
i want to work in a call center. i want to pass the interview. i want to know the favorable answers to the interview questions.
please send me the interview questions and answers to my e-mail address.

thank you very mch!

pls send me on some interview question and the correct answers for that questions, that will be ask when i apply for a call center industry.

i failed many times in my call center interview can you please send to my e-mail add. how to answering the interviewer during my interview. and pls. give me the answer in the question above. thanks,

hello sir
i want to join a call center job but i don,t know about it very well ...pls help/ suggests me what i do ,and how can i got a call center job .tell me about what is TSR in call center job and which questions asked me about in interviwe..and also guide me about international call center jobs.how i perfect in my interviwe...
thanks

hi sir.. could u help me and give me some tips and best answer on all the questions asked in a call center interview.. send it to my
eadd: jayem_west07@yahoo.com.ph tnx tnx ^^

I have plan to work in a call center company.Pls.could u help me give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer and best answers in a call center interview. send it to my e-mail address zaira_ccna@yahoo.com. thank you very much. GODBLESS>",


hi sir...I have plan to work in a call center company.Pls.could u help me give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer and best answers in a call center interview. send it to my e-mail address zaira_ccna@yahoo.com. thank you very much. GODBLESS>",

good day!

please send me all the interview questions and all the answers to those questions......

i need it badly...

here's my email add: k_ela016@yahoo.com

thank you..

hi sir...I have plan to work in a call center company.Pls.could u help me give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer and best answers in a call center interview. and kindly send it to my email address w/c is gerardbonestrada@hotmail.com.. thanks..

I have plan to work in a call center company.could u pls give me pieces of advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer and best answers in a call center interview. and kindly send it to my email address w/c is roliveros26@yahoo.com

regards
roliveros

i dont have any idea about call center interivew's
will u send me interivew's question's with answer's
plz send me to my rolan_roca@yahoo.com

hello sir,
i am pintu. i want to work in a call center. i want to pass the interview. i want to know the favorable answers to the interview questions.
please send me the interview questions and answers to my e-mail address.

thank you very mch

Hello Gentlemen,

Can you please help me with my problem, I need information about how call center works and go’s. And what kind questioned they ask for a new applicant? That’s all.

Think you.

Yours truly,
Sander

i dont have any idea about call center interivew's
will u send me interivew's question's with answer's
plz send me to my anchetadirkross@yahoo.com

hi can you send me the answers for those questions?i need to get some ideas so if im going to apply for a company i have an idea thanks

hello sir,

I have been in the marketing for 3 years.i would like to join in bpo industry.so plz help me.........,for that i need some sample questions asked in interview with answers.

Thanks for Sharing!

hi. can you please share with me the best answers to the interview questions. it would be very helpful in my job interview. i can be reached at tbuenaseda@yahoo.com thanks in advance.


hi sir,
I am not able to sucess in the call center interview. pls give some tips...give some question n answers plz
i want to work in a call center. i want to pass the interview.
plz give me answer the call center all question answer

hello..
good day!!!

I have plan to work in a call center company.Pls. can u give me an advice on how can to pass the interview.and Also, kindly send me a common questions to be asked by the interviewer.
and favorable answers

hi,

il be having an interview in one of the biggest call center hir in the phil.(as they say),so may i request u to kindly send me some helpful tips for me to pass my interview and also do you mind if i ask u to send me the possible or acceptable answers to all the questions posted above... Thank you! hirs my e-mail ad...naomi_misdemeanor@yahoo.com.ph

i was impressed.. ur site is very much informative. can i also ask for the list of questions and the best answers for those. pls email it to honeykoc82002@yahoo.com

good day! I just want some informations about call center interviews...Could you please send me infos on my e-mail. Thanks!

hello sir,
I have plan to work in a call center company.Pls. give me an advice on how can i pass the interview.Also, kindly send me a common questions to be asked by the interviewer.
and favorable answers
i am pursuing graduationcan i apply for it

I want also to know the qualification of being a call center agent.
please send me an e-mail regarding my questions pamenscart@yahoo.com

WTF? NO wonder nobody hires you! You're all a bunch of morons!

good day! can you send common questions and answers in call center interviews. it will be of great help. thank you so much

Thanks!

hi, im neophyte in this kind of field so i dont have any background or let me say idea regarding call center, can you please teach me how to respond in the question of the interviewer.,

PLEASE SEND ME QUESTIONS AND ANSWERS
DURING ON THE JOB INTERVIEW ON A CALL CENTER
PLEASE I NEED IT BADLY....
send it to rebyor@yahoo.com

The Irate Caller question is fairly common: I've had that in just about every single interview.

"Have you ever had a dissatisfied or irate caller, and how did you handle that?"

Sir, I want to join call centre but i do not know what types of questions they can ask and what is the suitable answer. So please send me the questions and answers related to BPO sector.

Pushker

Sir, I want to join call centre but i do not know what types of questions they can ask and what is the suitable answer. So please send me the questions and answers....sir i rally want to work in a call center industry hope you could help me,,thankyou very much sir, hirs my e mail add benj_macasaet10@yahoo.com

madam/sir

its been a long time that ive been searching for this kind of web and now that i found it, may i have the honor to ask a favor to send me the possible questions and answers too asked by the interviewer.
I want also to know the qualifications of being a call center agent,pls send me an email regarding my questions.thank you in advance! it would be a great help for me! thanks again...hope u send me so0n...

ur site is very much informative. can i also ask for the list of questions and the best answers for those co'z tomorrow august 2,2007 will be my interview. please send me my request thanks.

ur site is very much informative. can i also ask for the list of questions and the best answers for those co'z tomorrow august 2,2007 will be my interview. please send me my request thanks.heres my email add ninz_tan@yahoo.com
thank you very much!

Sir, please give some answer or possible questions because
i want to join as a call center agent

Dear sir,

i gonna interveiew in call center. i just want to know that if thay will ask me that why do you want joint call center? what should my answer on that question?
please reply me.

Sir, please give some answer or possible questions because
i want to join as a call center agent


may i know where can i find questions when interviewing a call center representative?pls. help its urgent..tnx

why?

why do you want to work in a call center?

hello...your site is very informative can you send me some interview questions with thier appropriate answers..
lexter_0536@yahoo.com

thank you

Dear sir" madam

I wanna be a call center agent. but everytime that i went to the interview (im not qualified) bcoz i can't answer their question immediately i hav no idea about call center pls send a question and answer that i need to know. I beg of you cakll center agent is my dream. I hope you can help me im waiting for ur email... Thank you

Good day!

I am not able to sucess in the call center interview. pls give some tips...give some question n answers plz
i want to work in a call center. i want to pass the interview.
plz give me answer the call center all question answer
Sir plzzzzz help me

i dont have any idea about call center interivew's
will u send me interivew's question's with answer's
plz send me to my email id jakkerzz@yahoo.com

hi.sir
this sanjay i m looking for a job in call center as a c.c.e. can pls. help actl. i wanna know that where can i find the j.a.m.s. quistion for interview with answer.
thank you

i dont have any idea about call center interivew's
will u send me interivew's question's with answer's
plz send me to my email
tnx

this site will be ever great since they gave an idea which more of the call centers are doin;Like the question being asked are all written and found in this site try to understand or memorize each of the line so your interview will be easier for you 100% sure and bring the bacon for success

what usually question in applying a call center...

hi good day i failed many times in my call center interview can you please send to my e-mail add. how to answering the interviewer during my interview. and pls. give me the answer in the question above.and some possible question and possible answer i used to work in restaurant before thanks

this site is soooo coooooool...
whhooo...after seeing this site applying in an international call center will be one of my option..
when i get hire...i let you know,thanx

can u give me some questions and answers in a call center agent interviwe.i really want to work in a call center and pass the inetrview.thnk u

sri pls send me the qustions and answer of call center interviwes pls

Hi sir/Madam.
I Like to do job in call center but i don't know how to prepare for the interviews please give me some questions and answers which was asked by the interviewers please send this to my email regards pawan my email id is cuteboy_2u_2k5@yahoo.co.in thank u

I really wanted to be a call center agent. I just wanted to know the possible questions and answers during an interview. I don't want to be rejected so I must prepare for it. My preparation includes searching the web about call centers.

Sir, I want to join call centre but i do not know what types of questions they can ask and what is the suitable answer. So please send me the questions and answers....sir i rally want to work in a call center industry hope you could help me,,thankyou very much sir, hirs my e mail add sameer4real@yahoo.com

i plan to work in a call center! may i have some question that they might encounter in their interview and all possible questions!!! tnx

I Like to do job in call center but i don't know how to prepare for the interviews please give me some questions and answers which was asked by the interviewers please send this to my email regards pawan my email id is caloy_calaguas15@yahoo.com tnx a lot!!!

im planning to work in a call center but i have no idea what kinds of question will appear on their exmination. and additional, what kind of question their b asking in the interview?? tnx!!

Sir,
I want to join call centre but i do not know what types of questions they can ask and what is are the suitable answer. So please send me the questions and answers....sir i really want to work in a call center industry hope you could help me,,thankyou very much sir, hirs my e mail add maryjane_manlutac@yahoo.com

dear
sir,
i would like to know all A&Q which are asked in call center intervie.i have 12th passed with 64%. could i applied call center.also pls tell how i can succeed in call interview .pls tell what is qualification for international callcenter ?my email positive2050@yahoo.com

Good Day Sir!

I'm really looking forward to work in a call center.
Actually I have an upcoming interview this week... I hope you could give me some tips or pointers on how am I gonna pass the interview... Pls. give me some samples of Question and Answer during call center interview. Thank u so much! Have a nice day! God Bless!

i have 5 recent interview in a call center but always they says to me "i think your not confident enough" ur page is very interesting. im a fresh graduate in 2yr course.. so I wonder y how to confident enough? can you give me some tips to be confident? pls email me at jiselle_mutya@yahoo.com.ph im waiting for your response. thanks.. more power to your sight.

i have 5 recent interview in a call center but always they says to me "i think your not confident enough" ur page is very interesting. im a fresh graduate in 2yr course.. so I wonder y how to be confident enough? can you give me some tips to be confident? pls email me at jiselle_mutya@yahoo.com.ph im waiting for your response. thanks.. more power to your site...

or anyone hir can help me with my problem.. tnx.. pls email me jiselle_mutya@yahoo.com.ph

Hi, I was an agent before. Now I am working in a call center agency where we help people in the province get a job in a call center in the city. Can anyone give me more possible interview quetions that our applicant may encounter during the hiring process. Thanks, your answers will be highly appreciated.

ok i have applied in a call center three times. and i think that they have different strategies in conducting interviews, you dont have to memorize those questions,well all you have to do is practice. try to watch foreign movies particularly those holy wood movies. or try to read magazines. it would help you a lot. dont waste your time searching for possible question that might ask you during interview coz there are millions or even billions question that the interviewer might ask you...so just be your self and be confident...thanks


muetan24@yahoo.com

I have never been in the industry of being a call canter agent.I'am actually a student...but for now I decided not to continue my studying due to financial problem...which is a great dismay for me.I'am now actually applying for this certain job.To tell you honestly I really do not know what to do,if ever they will accept me to go in the very process of this job.Most likely the interviewing process..I know to my self that Im not that to fluent in speaking English languange....but there is an assurance to my self that i can indeed speak English languange.So Im still trying hard to sharpen my vocabulary...such as do this things.. I always watched English TV shows and movies,read English papers such as broadsheet....ANYTHING regarding English!!!!!!

putcha kau....wala kaung pakinabang.....tanggalin nio na nga yang website nio....peste....mga pathetic kau....


sabi nang aso namin yan.......heheheh

lol..e d aso ka pla..haha! pis

Sir i want to know about the question asked in interview so please send Q and releted answer at my id bt_pradeep08@yahoo.co.in

Good day!!! please send me the interview questions and answers in applying for a call center agent at jingeum_19@yahoo.com.ph. thank you and God bless!

What are some tips in passing the exam with call centers???
do u have any sites or suggestions where i could find a guide on the training of call centers???plz help me..
plz..give me some tips.. i really want to work in call center...thank you so much!!!:)

i found this site to be a great of help, but it would be more helpful if the questions are will answered too...

but anyway sir/ma'am can you send me the questions with thier best answers too... thank you very much... by the way kindly send it to zhenex@gmail.com. seriuosly thanks again..............

honestly last friday, i failed my interview in one of the company of a call center. ive tried to reach it. but still i failed it. they say i need to have more so much confident because it is really important. and also i need to continuesly saying what is my answer. and i am not so much fluent speaking in english, can you help me? can you give me some examples of an interviewer in a call center for me to know, and to practice it. and so i gain and enhance my english skills. thak you pls email me your answer, here's my email cristina_bolus@yahoo.com or tina_killer15@yahoo.com thank you and God bless I hope you will email me as soon as possible. thank you!

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