Devoted to the call center industry, the agents on the phones, and their managers

As a medical call center manager, I believe call center scripts are very important. The bese way for an answering service to mimic the parent office they are managing phone calls for is for that office to provide the call center with an extensive call script.

2 thumbs up for call center scripts!!!!

I think it's because you will sound like you're from the parent office so that customers have an image that he is talking to a single big office rather than a distributed one.

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