Devoted to the call center industry, the agents on the phones, and their managers |
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Jul 7
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 Call center scripts are certainly a good starting point for agents who need help expressing their thoughts in an eloquent manner. Are scripts the right approach to follow on every opportunity? Let this cartoon answer the question. Call center script cartoon from www.callcentercomics.com
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I think it's because you will sound like you're from the parent office so that customers have an image that he is talking to a single big office rather than a distributed one.
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As a medical call center manager, I believe call center scripts are very important. The bese way for an answering service to mimic the parent office they are managing phone calls for is for that office to provide the call center with an extensive call script.
Posted by: Medical Answering Serivce | July 12, 2006 1:23 PM | Permalink to Comment