Devoted to the call center industry, the agents on the phones, and their managers |
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Jun23
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 When too much effort is put into improving handle time, reps tend to get very creative regarding ways to lower their AHT. Sometimes the drive to improve yields positive results, other times this cartoon may reflect what happens. Call center monitoring cartoon from callcentercomics.com
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» Global Call Center Project: Perspectives on Management and Employment from CallCenterScript
The report is comprehensive, yet it is concise and offers a simple analysis of its findings. It summarizes the most important aspects in the business that focuses on management and employment practices across Asia, Africa, South America, North Am... [Read More]
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