Devoted to the call center industry, the agents on the phones, and their managers

Here is another list of careers after becoming an agent on the floor you can consider.

Quality Assurance Evaluators
You are also expected to take in calls but only a small percentage of your time.  You are expected to be subject matter experts as well but now you need to monitor calls of different agents.  You are expected to evaluate for agent performance and sometimes some need to coach them as well.

Trainers
Conducting a class or sometimes you start off being an assistant to the senior trainer as you learn the ropes.  You spend most of the time in the classrooms and accountable to ensure that the trainees pass the course.  Learning how to create modules and design a curriculum for needs based training is included in the list.

These are usual but some of you may even be promoted to being a supervisor or a team leader.  Expecting to handle a group of agents, trainers or quality specialists can be part of it.  So, you see there is so much to learn and exciting new ways to gain knowledge to be the next call center manager!