Devoted to the call center industry, the agents on the phones, and their managers

The greeting is a crucial portion of the call, as it sets the tone for the rest of the interaction.  Greetings should be loaded with genuine concern for the caller’s issue, empathy and lots of enthusiasm. Instead some companies feel that greetings are just another place to market their products or services.  This approach only shows that the caller’s money, not their satisfaction is what is really important to the firm.

Call center cartoon from www.callcentercomics.com