Devoted to the call center industry, the agents on the phones, and their managers

Sales professionals are often asked to be customer service on the phone. For a lot of reps, that's part of the job...dealing with customers, handing problems, etc. I think those customers expect the same thing when they call their sales rep as they do when they call a customer service help line. Very good point, good post.

From a customer's perspective, time is almost all I care about when I make a call to a customer service line. I just want the issue fixed right away, or at least to be told right away what's happening and what can and will be done about it.