Devoted to the call center industry, the agents on the phones, and their managers

I literally shook my head as I read this in our local papers.  Headline states “KMU slaps call center industry as hub for exploitation”. 

“Even as the contact center industry continues to provide jobs to Filipinos, civil rights group Kilusang Mayo Uno (KMU) is accusing the contact center industry of being a “hub for exploitation” and even went blamed the industry for stunting the country’s economic growth." 

"KMU Spokesperson Prestoline Suyat said in a statement that Filipino contact center agents are paid much lower wages than their counterparts, pointing to exploitation by multinational firms.”
- INQ7.NET, Alexander Villafania

My thoughts on the matter? 

They simply don't understand that this is more of an advantage than it is doing harm.  It has created more jobs and is a solution to a family's financial issue.  The biggest spender these days are call center personnel, which means they can afford products and services, more than was expected years ago.

Yes, the Philippines is a third world country.  True, companies are outsourcing because they see the advantage of saving costs but they've found quality and competent workers to service their customers. 

But, if we were to increase the cost of labor and provide more money, then this will only kill the industry and the potential of its growth.  This will then mean the citizens will have nothing.

Enough said.