Devoted to the call center industry, the agents on the phones, and their managers

In situations where staffing needs cannot be met through regular hiring channels, companies may fill their call centers with temporary workers.  If your firm decides that “Temps” are a feasible means of ramping up staffing needs, it should certainly select a reputable agency to fill the vacancies. Once the temp workers join the floor, they should be treated with the same decorum shown to all other employees. 

Unfortunately, some people see temps as lesser employees and may treat them less favorably than regular workers.  This practice is not only unjust, but also bad for business.