It is good to know that we have readers from around the globe. This gives us a chance to look at how other countries are doing when call center work is outsourced.
South Africa for example is becoming yet another spot for providing call center and BPO services. Their focus would be more of the European markets.
The Dialogue Group is a cutting edge outsourced contact centre company delivering quality services into the UK and South African markets on behalf of FTSE100 and JSE30 corporations. The Dialogue Group has been named the best outsourced service provider for the whole of Europe, the Middle East and Africa (EMEA) in a competition organised by the authoritative US-based outsourcing resource ContactCenterWorld.com with an international membership of 79,000. - Customer Service wins International award for Dialogue Group
IncommunicaA contact center focused on sales, marketing and interactive solutions primarily servicing media and consumer products. Though small, their website reflects a friendly and fun environment.
A young company starting off at Cape Town providing flexible call center solutions. An organization that is 100% black owned and offers inbound, telemarketing, call center re-engineering and consultancy.
Established in 2000, its goal is to meet the South African and international market by providing SMS solutions, email, telephone and database development plus management solutions.
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