Our industry is not just about business processes. There is a human side and people drive them. The development and motivation of call center personnel is a critical component to make it easier to keep up with the daily stress.
I am opening a venue to give our readers and fellow colleagues a voice. Do you have stories to tell just to get it off your chest? Perhaps you have a question but afraid to ask or maybe someone just can't answer it. You could also be researching a topic that only an expert can answer.
This is a collaborative effort from both the readers and my co-authors.
Submission of Questions & Stories
For now, you can submit them by placing comments on any post that is related to your topic. If a topic doesn't exist, go to this original post and place your comments here.
Answers
My goal is not to give all the answers because I know there are other experts out there who would like to give their opinion. It is best if you have several options. What we will do is to post your question or situation. Anybody can then post their two cents as well.
Let's all learn together and keep ourselves up to date. I look forward to hearing your voice.
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» A Few Changes Here and There from CallCenterScript
I will spend some time to organize the blog in the next few weeks to keep it more organized for all of you. It isn’t an easy task contrary to the fact that I thought it would only take me... [Read More]
Tracked on: June 30, 2008 9:20 PM | Permalink to Trackback