Devoted to the call center industry, the agents on the phones, and their managers |
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Mar 4
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 The morale of the employees in the customer service department has a direct impact on customer satisfaction. Disgruntled workers rarely handle their responsibilities with the enthusiasm and diligence that is needed to resolve customer’s concerns. Here’s a cartoon from callcentercomics.com that illustrates the point. |
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» Reader’s Corner: How IVRs Should be Set Up from CallCenterScript
I personally don't like dealing with IVRs, but it is integral to any call center. It has its pros and cons, and it really depends on what the center's call volume looks like. It also depends on the company's strategy... [Read More]
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