Devoted to the call center industry, the agents on the phones, and their managers

Aside from the cost benefit associated with outsourcing, call centers are often outsourced because companies wish to concentrate on their core competencies.  By allowing vendors to handle such support functions, businesses can then focus all their attention on more strategic initiatives. Nevertheless, companies must still realize that a core function of any business is to take care of its customers.  Even if the official customer service department is located offshore, anyone handling a customer’s call, regardless of location, should provide the highest level of service. 

This Call center outsourcing cartoon was inspired by a not so pleasant employee who failed to understand that it is everyone’s responsibility to help the customer.

Drawing from callcentercomics.com